Maverick Solutions

Training as a Service

Always Available, Always Updated

Training as a Service (TaaS) is the answer to constantly changing software, or Software as a Service. TaaS combines traditional training documents and interactive tutorials with cutting-edge, in-application guidance. Speed up user adoption and spend less time and money on training with training that is available to all your users anytime, anywhere.

ENGAGE is your Training as a Service solution.

ENGAGE Learn offers a full library of training content, customizable and interactive tutorials, and user guides available for all your users.

Empower your users to learn the software and practice business processes without harming the production environment.

ENGAGE Live provides contextual, in-application guidance at the user’s point of need. Our digital adoption solution can help you across any of your SaaS applications.

From step-by-step guidance to data validation to in-app alerts, users have access to the information and guidance they need to do their jobs.

Our subscription-based training model is agile, customizable, and sustainable. As your applications evolve, ENGAGE Learn training is continuously updated to support the training needs for both project teams and end users.

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Customized Content

Enhance user adoption by customizing your training to match the look and feel of your own Cloud environment. We can work with you to create training that captures your organization's unique business processes and work flows.

Interactive Tutorials

Guided and interactive tutorials capture the Oracle Cloud interface so you can gain familiarity with Oracle Cloud while practicing key tasks in a safe training environment.

Printable User Guides

You can print or download constantly updated reference material to quickly assist you in performing common tasks covered in the training.

Continuously Updated and Easily Accessible

With our Training as a Service philosophy, our training content is updated with each software release and available on demand 24/7, 365 days a year, with unlimited access. We update your training so you don’t have to.

Learn at Your Own Pace

Interactive tutorials offer a hands-on experience with step-by-step instructions through training tasks. Users have access to a safe training environment to learn by doing without impacting your production environment.

Customized Training for Enterprise Software

We offer comprehensive training for enterprise SaaS software that is accessible on-demand. It can be used for Project Team Members, IT Staff, System Administrators, Core Business Users, Self-Service Users–anyone in your company who touches your applications.

ENGAGE Live, our digital adoption platform (DAP), offers customizable and contextual guidance within the application. We create and update in-app guidance as your applications evolve and as your business processes change.

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Customized Guidance

Personalized step-by-step walkthroughs, alert, and notifications improve user adoption and productivity by providing immediate answers and assistance at the point of need.

Contextual In-App Help

Interactive in-app help dynamically appears in real time based on your needs, job role, and location in the application.

24/7 Accessibility

ENGAGE Live is embedded into your environment and is accessible 24/7 to instantly assist you in the application whenever and wherever you need.

Improve Software Adoption

Convert your organization’s existing complex business processes into a step-by-step walkthrough to decrease user error and increase application usability. Identify user pain points so you can create and implement flows that are useful to your users, while reducing IT support tickets. You can embed links to other training material, such as ENGAGE Learn or your organization’s existing training manuals, within the application. ENGAGE Live is built and customized with users in mind.

Reduce Support Tickets - Help When You Need It

Our in-app solution is accessible 24/7 to instantly assist users at the time of need. You can leverage ENGAGE Live as a communication and guidance tool according to your organization’s unique needs.

Take Control with Content Developer Access

Maverick Solutions can work with you to build and update your customized flows as your business processes change. Or we can give you control by teaching you how to build and update your flows on your own.

Open HTML Platform Capabilities

Most organizations use multiple applications to perform day-to-day business operations. With ENGAGE Live, you won’t need to purchase a unique performance support tool for each of your organization’s enterprise technologies. We can provide in-app guidance for the HTML-based applications your company uses. You can leverage ENGAGE Live outside of Oracle Cloud, in many HTML applications.

Seamless Integration with your Business Processes

We can integrate with your organization’s existing LMS’s and support tools. We can embed your organization’s documents, videos, and links into the live software environment. You can use ENGAGE Live to communicate changes in business processes or display videos during onboarding—all while your employees are in the system.

HCM

Human Capital Management

ERP: PPM

Project Portfolio Management

ERP: FIN

Financials

ERP: PO

Procurement

SCM

Supply Chain Management

EPM

Enterprise Performance Management

CX

Customer Experience

CPQ

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