Engage Privacy Policy

What this privacy policy covers :

Maverick Solutions (“Maverick”, “we”, “us”, or “our”) takes the privacy of our employees, clients, business partners, and web and social media site visitors seriously. We work to maintain compliance with major privacy regulations, such as General Data Protection Regulation (GDPR). This privacy policy will encompass ENGAGE by Maverick (“ENGAGE” or “site”). ENGAGE is a web-based software solution that provides a secure online environment to support your Oracle Cloud Application training needs.  

1. Purpose and scope 

1.1 Purpose 

This policy covers how Maverick treats personal information collected to provide training through the ENGAGE site. Personal information is information about you that can be directly or indirectly personally identifiable such as your name, address, email address, phone number, an identification number, location data, etc. and that is not otherwise publicly available.  

1.2 Scope 

This policy applies to the Personal data of individuals that are previous or current customers of Maverick Solutions, visitors, or trainees using the services. This includes any Personal Data collected, used, or disclosed while visiting or using the ENGAGE site. Throughout your relationship with us, please keep us updated of any changes to your Personal Data, as it is important that any stored information remain up-to-date and accurate. If you have any changes to your Personal Data, would like to request the information that is stored, or have any questions or complaints, please send your request to privacy@mavericksolutions.net and your request will be processed. 

Any revisions made to this privacy policy, to meet any legal or regulatory obligations, will be communicated to our users via announcements on the site and any revisions will go into effect from the moment of communication; not including any changes to policy affecting how your personal information is collected, used, or distributed, where your consent is required for collection, use, or distribution, until your consent has been given for such change in policy. Email notifications will be sent, and we will require confirmation prior to initiating any changes in processing of your personal information. 

ENGAGE is not intended for minors and we do not knowingly collect personal data from, or relating to, minors. If you are the parent or guardian of a minor and believe they have provided us personal information and would like it removed, please contact us at privacy@mavericksolutions.net and we will dispose of the minor’s information from our systems. 

2. Information collection and use 

2.1 What information is collected 

ENGAGE collects and stores limited amounts of personal information (corporate email and company name) as well as monitors usage analytics, such as asset completion time, viewed assets, and asset view time. If you are a user receiving our training as a part of a client organization, your employer will have provided us with a limited amount of personal information, such as company assigned email address, for the enrollment process.  

This information will be accessible by designated Maverick employees as well as the designated points of contact within the client’s organization (“Client POCs”). The information gained through monitoring will be used by Maverick for analytics purposes for future content development and updates. The use of the information obtained through monitoring is available to the Client POCs for use at their discretion, which may include, but is not limited to, performance reviews, task completion tracking, and training progress.  

Reasonable security measures are put in place to prevent misuse of information, but Maverick Solutions cannot be held liable for the use or misuse of this information, as performed by the Client POCs, which may include, but is not limited to, termination or suspension of the user. 

Please contact us at privacy@mavericksolutions.net if you have any questions, concerns, or complaints. 

2.2 How your personal information is used 

Personal information is stored and used in a limited capacity and with legitimate reasons. ENGAGE by Maverick may store the following:  

  • Corporate email 
  • Anonymous asset usage analytics 
  • Anonymous location data 

 Asset analytics and tracking are used by designated Maverick employees to gather information for the following purposes:  

  • Increase the quality of the training materials. 
  • Assess how valuable assets are based on usage. 

Asset analytics can also be used by client POCs for the following purposes: 

  • Tracking training completion 
  • Determining if the training was taken correctly 
  • Reporting on performance improvement 

2.3 How information is shared or disclosed 

Maverick does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested. We provide the information to trusted partners who work on behalf of or with Maverick under confidentiality agreements. These companies may use your personal information to help Maverick Solutions with service delivery. 

Maverick’s digital adoption platform (DAP) partner has access to anonymized asset data to provide an analytics dashboard to authorized Maverick personnel, which can be organized and reported to Client POCs upon request, to measure successful adoption. 

However, these companies do not have any independent right to share this information. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.  

We may transfer information about you if Maverick is acquired by or merged with another company. In this event, Maverick will notify you before information about you is transferred and becomes subject to a different privacy policy. 

2.4 Cookies statement 

Last updated: 21/May/2021 

We use technologies on ENGAGE to collect information that helps us improve your training experience and provide full function of the ENGAGE site. Cookies refer to these technologies, which include cookies, pixels, web beacons and gifs. We may change this Cookie Policy at any time. 

The only cookies used on the ENGAGE website are those strictly necessary to provide full function of the ENGAGE service. In the table below, you can learn more about the cookies used, provider, purpose, lifecycle, and defined type: 

Name Provider Purpose Expiry Type 
__cfduid Cloudflare engage.mavericksolutions.net identify trusted web traffic. Used for authentication when accessing Engage. 30 days Necessary 
_ga [x2] Google Analytics engage.mavericksolutions.net  count and track pageviews. Used to provide asset analytics upon request for client points of contact. 1 year Necessary  
_ga_# Google Analytics engage.mavericksolutions.net  store anonymized statistics. Used to store anonymized data for analysis reports for client points of contact upon request. 1 year Necessary  

Please review the Last updated date below the Cookies statement header to learn when this Cookie Policy was last revised. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the site. Any personal information that we collect using cookies is obtained through transparent notice to you and through your consent, when applicable. Where applicable, we provide you with the opportunity to opt-in. We hope that this Cookie Policy helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us. 

2.5 Confidentiality and security 

We limit access to personal information about you to employees who we believe reasonably need to access that information to provide products or services to you or in order to do their jobs. These employees undergo security and privacy trainings prior to involvement with client information and stay up to date on current privacy and security regulations through recurring trainings. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect your personal information. 

3. Privacy rights and compliance 

3.1 Optional requests 

At any time, you can request what information is collected and stored, request an update to incorrect or outdated information, request personal data be deleted, request your data not be processed, and withdraw your consent for the processing of your data where processing is reliant on your consent. Additionally, you may request your information be transferred to another organization if you wish to switch vendors. Please be aware that under no circumstances will a user be discriminated against for exercising any of these rights.  

Please contact us at privacy@mavericksolutions.net if you would like to exercise any of these rights, opt-out of data processing, or have a question regarding the handling of your personal data. 

It is important to note that if processing is restricted, Maverick may not be able to provide access to ENGAGE or other services. 

3.2 Change in processing 

If personal information is processed in a manner not laid out in this privacy policy, users and site visitors will be notified prior to the data processing. They will be provided information on: 

  1. What information is processed  
  1. The legitimate purpose and interest of processing 
  1. Description of any data recipients 
  1. Duration of data storage and/or the criteria behind it 
  1. The right to file a complaint with their regions data protection authority, and how to exercise the rights of data access, deletion, correction, objection, and consent withdrawal 
  1. Any legitimate obligations to provide the information and, if applicable, the consequences of withholding the data 
  1. If data processing is automated and the logic and consequences for the user resulting from processing      

After a user has received notice, the processing will not take place until after clear, concise, and unambiguous consent has been provided by the user to opt-in to processing.  

3.3 Compliance grievances 

If you would like to put forward a complaint about how your information is processed, please contact us at privacy@mavericksolutions.net.  

If your complaint regarding the processing of personal data cannot be handled internally, Maverick Solutions will cooperate with the proper authority for your region to ensure your complaint is addressed. 

3.4 Security breach protocol 

Maverick solutions will notify the relevant authorities within 72 hours from when we are made aware of a security breach. Users will also be notified if there is ever any risk of your information being compromised. 

3.5 Compliance audit procedure 

To ensure continuous compliance with privacy laws and regulations, we perform annual audits on all security and privacy policies and practices. 

3.6 Record keeping 

Maverick Solutions will keep up to date records of:  

  1. Audit reports 
  1. Policy adjustments 
  1. Purpose of data processing 
  1. Documentation on security measures in place for the protection of personal data 

This documentation regarding security practices performed by Maverick Solutions can be provided to the proper authorities upon request. 

4. Changes to this privacy policy 

Maverick Solutions may update this policy. We will make updates by posting the revised policy to Engage. You will be notified directly via email if there is ever any change in how your private information is handled and prompted for consent, if required. 

5. QUESTIONS AND SUGGESTIONS 

If you have questions, suggestions, or wish to make a complaint, please complete a feedback form or you can contact us at: 

Maverick Solutions 

3150 Rogers Road, Suite 200 

Wake Forest NC 27587 

support@mavericksolutions.net